New Paradigm Logistics, Inc. - Commercial Division

Residential Clients Enter Here

NEW PARADIGM LOGISTICS, INC. CUSTOMER SURVEY

Name:
Company:
Email:

Please rate on a scale from 1 to 10 whether you strongly agree (10) or strongly disagree (1) with the following statements:

SERVICES	strongly strongly disagree agree
I think NPL's services...	1 2 3 4 5 6 7 8 9 10
1. meets all of my unique needs.
2. often exceeds my expectations.
3. are better than the competition.
4. are reliable and consistent.

PRICING	strongly strongly disagree agree
I think NPL's pricing...	1 2 3 4 5 6 7 8 9 10
5. is a great value for the services provided.
6. is often lower than the competition.
7. is consistent in meeting my budget needs.

CUSTOMER SERVICE	strongly strongly disagree agree
I think NPL's staff...	1 2 3 4 5 6 7 8 9 10
8. are polite and friendly.
9. are always reachable by phone.
10. responds quickly to my emails.
11. are knowledgeable and dependable.

BILLING	strongly strongly disagree agree
I think NPL's invoices...	1 2 3 4 5 6 7 8 9 10
12. are clear and easy to understand.
13. are consistent with given quotes.
14. contain sufficient information to identify orders.
15. are received promptly.

WEBSITE	strongly strongly disagree agree
I think NPL's commercial website...	1 2 3 4 5 6 7 8 9 10
16. is easy to navigate.
17. is informative.
18. is attractive and well designed.
19. has very useful features.

20. Anything we missed? Please let us know if there are any other areas in which we could improve on overall. This is also a space where you can elaborate further on any response above.

Please leave a testimonial below. We sincerely appreciate and value your time and input. A couple of sentences are plenty to describe your positive experiences with NPL and let our new clients know how well we have served you.



That's it! All done! Thank you again for taking the time to fill out this survey.

By pressing the submit button below you acknowledge and understand that we will use the information provided on the form above for internal purposes as well as for marketing purposes. We may publish your comments above on our website, printed marketing materials, and/or other media with the intent to promote our services and our company. If we decide to use your comments above, they will be quoted as entered including any signature. If you do not enter any signature, we will assume it was written by the person whose information appears on section one of this form, in which case that information will be used as the signature. If you wish to remain anonymous for the purposes of publishing your comments, simply sign 'anonymous' after your comments.

If you are filling out this survey between 03/20/06 and 04/0706, pressing submit automatically enters you into a drawing for a chance to win an Ipod Nano MP3 Player! Drawing will take place on 04/10/06 and the winner will be contacted via the email entered above on or before 04/14/06. Good Luck!!

Home | Contact | Site Map | Terms | Privacy